Shipping policy
At Didun & Co., we know that a gift isn’t simply a package.
It’s a birthday wish.
A thank-you.
A little “I’m thinking of you.”
A celebration waiting to be opened.
That’s why we take care in preparing every order so it arrives beautifully and ready to make someone’s day.
Here’s what you can expect when you order from us.
Order Processing
Most ready-to-ship orders are processed within 2-4 business days.
Processing time allows our team to carefully gather, curate, assemble, and package your gift before it begins its journey.
Orders placed on weekends or holidays will begin processing on the next business day.
Custom & Personalized Orders
Custom, personalized, and concierge gifting orders may require additional preparation time.
If your order requires a different timeline, we’ll communicate that with you before or during the ordering process.
If you have a specific date in mind, we recommend placing your order as early as possible.
Shipping Times
Once your order has been processed, shipping typically takes approximately:
Standard Shipping: 2–5 business days
Expedited Shipping: Available at checkout when offered.
Please remember that shipping time begins after your order has been processed, not when the order is placed.
Shipping timelines are estimates and are not guaranteed delivery dates unless a guaranteed service is specifically offered at checkout.
Need Your Gift by a Certain Date?
We completely understand.
Sometimes the date matters just as much as the gift.
If you’re ordering for a birthday, anniversary, milestone, holiday, or another special moment, please give yourself enough time for processing and shipping.
If you have a specific delivery date in mind, please contact us before placing your order and we’ll do our best to help determine the best shipping option.
Please note: Choosing expedited shipping does not shorten our standard processing time unless otherwise stated.
Shipping Confirmation & Tracking
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information when available.
Please keep an eye on your tracking information so you can follow your gift’s journey.
If tracking shows that your package has been delivered but you cannot locate it, we recommend checking around your delivery area and with household members, neighbors, or your building’s mailroom first.
If you’re still unable to locate your package, please contact the carrier directly and reach out to us so we can help where possible.
Shipping Address
Please take a moment to double-check your shipping address before placing your order, especially when sending a gift directly to someone else.
If you notice an error, contact us as soon as possible.
We’ll do our best to update the address before your order ships, but we cannot guarantee that changes can be made once an order has entered fulfillment or been shipped.
Incorrect or Incomplete Addresses
If a package is returned to Didun & Co. because of an incorrect, incomplete, or undeliverable address, we will contact the purchaser.
Additional shipping charges may apply to resend the package.
Original shipping charges are non-refundable.
Returned-to-Sender Packages
If a package is returned because:
- The recipient refused delivery
- The address was incorrect or incomplete
- The package was not claimed
- The recipient was unavailable and the carrier returned the package
We’ll contact you to determine next steps.
Additional shipping costs may apply to resend the gift.
Because curated gifts require careful handling and repackaging, a handling or repackaging fee may also apply when necessary.
Damaged Packages
We carefully package every gift before it leaves our studio.
If your gift arrives damaged, please take photos of the package and its contents and contact us within 7 days of delivery.
Please don’t discard the packaging until we’ve had an opportunity to review the issue.
We’ll work with you to determine the best solution.
Carrier Delays
Once a package has been handed to the shipping carrier, delivery is outside of our direct control.
Weather, holidays, carrier volume, service interruptions, incorrect addresses, and other unforeseen circumstances may cause delays.
While we can’t guarantee carrier delivery times, we’ll always do our best to help you navigate an issue if one comes up.
Holiday & Peak-Season Shipping
During holidays and other high-volume gifting seasons, processing and shipping times may be longer than usual.
We will communicate any important seasonal deadlines on our website whenever possible.
If your gift is tied to an important date, we encourage you to order early. A little extra planning helps ensure your gift arrives with time to spare, and gives us the time to prepare it beautifully.
Shipping Questions?
We’re here to help.
If you’re unsure which shipping option is right for your gift, have a specific delivery date in mind, or simply want a little reassurance before placing your order, reach out to us.
Didun & Co.
Intentionally Curated. Beautifully Given.
Questions?
hello@didunandco.com