Refund policy

At Didun & Co., we believe giving should feel joyful, thoughtful, and beautifully effortless. Every gift is intentionally curated, carefully assembled, and thoughtfully packaged before it makes its way to someone special.

Because each order is prepared with care, our 

return policy is designed to protect the integrity of that experience while making sure we’re here when something doesn’t go as planned.

Our Curated Gifts

All curated gift sets, personalized gifts, custom orders, and perishable items are final sale.

Because these gifts are intentionally curated and prepared specifically for gifting, we are unable to accept returns or exchanges simply because you or the recipient changed your mind.

We know that sometimes a gift may not be quite what the recipient expected. If a gift recipient would like to explore an alternative, we invite them to reach out to our team. While exchanges or store credit are not guaranteed, we’re always happy to see how we can help make the experience a little more special.

Something Isn’t Quite Right?

We want you to feel confident ordering from Didun & Co. If your order arrives damaged, defective, incomplete, or you received the wrong item, please let us know within 7 days of delivery.

We’ll work with you to make it right.

Please email us at hello@didunandco.com with:

  • Your order number
  • A brief description of the issue
  • Photos of the item and packaging, if applicable

Depending on the situation, we may provide a replacement, missing item, store credit, or refund.

If the issue was caused by an error on our part, we’ll cover the cost of getting the correct item to you.

Damaged Gifts

We package every gift with care, but once an order leaves our hands, it is handled by a carrier.

If your gift arrives damaged, please take a few photos of the gift and its packaging before discarding anything and contact us within 7 days of delivery.

We’ll take care of the next step with you.

Individual Items

From time to time, Didun & Co. may offer individual, non-personalized merchandise that is eligible for return.

Eligible items may be returned within 30 days of delivery, provided they are:

  • Unused and unopened
  • In their original condition
  • In the original packaging
  • Suitable for resale

Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.

Original shipping charges are non-refundable.

Items that cannot be returned

The following are not eligible for return:

  • Curated gift sets
  • Personalized or customized items
  • Custom orders
  • Perishable products
  • Items marked “Final Sale”
  • Gift cards
  • Items that have been opened, used, damaged, or altered

Gifts & Gift Recipients

Giving is personal, and we understand that the person receiving your gift may have different preferences.

If you received a Didun & Co. gift and would like to explore an alternative, please contact us with the gift information available to you.

While we cannot guarantee an exchange or refund for gifts, we’ll always do our best to find a thoughtful solution when possible.

Please note that any approved exchange or store credit is subject to the eligibility of the item and the circumstances of the request.

Order Cancellations

We understand that plans change.

If you need to cancel or make a change to your order, please contact us as soon as possible.

Orders may be cancelled within 24 hours of purchase, provided we have not begun sourcing, personalizing, or preparing your gift.

Once your order has entered the preparation or customization process, it may no longer be cancelled.

For time-sensitive orders, please contact us directly rather than waiting for an email response.

Refunds

If a refund is approved due to a verified issue with your order (such as damage, defect, or fulfillment error), it will be issued to the original payment method.

At Didun & Co., our preferred way to resolve most order concerns is through store credit, as it allows us to make things right quickly while giving you the opportunity to select another thoughtfully curated gift in the future. Store credit is issued promptly and can be used toward any future Didun & Co. purchase.

In cases where a refund is required or more appropriate based on the nature of the issue, we will always honor a refund to the original payment method.

Please allow your financial institution additional time to process the refund once it has been issued by Didun & Co.

We’re Here to Help

Our return and refund policy is guided by one principle: the experience of giving should always feel effortless, never obstructed.

If something doesn’t feel right with your order, please reach out. We’d much rather hear from you and have the opportunity to make things right.

Didun & Co.
Intentionally Curated. Beautifully Given.

Questions?
hello@didunandco.com